Store Policy | English Gift

ONLINE STORE POLICY

This page (together with the documents referred to on it) explains the terms and conditions on which we supply any of the goods or products (Products) listed on our online store to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

1. About us

The website https://english.gift is the sole property of a private individual. I am not registered for VAT so will not pass on any VAT charges to the buyer. I operate the website https://english.gift (my site). I am assisted in this endeavour by a small team, so I will use the term 'we' when referring to https://english.gift

2. How the contract is formed between you and me

2.1. After placing an order, you will receive an online notification from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. The contract between us (Contract) will only be formed when you receive the Products (as applicable).

2.2. In the case of Products, the Contract will relate only to those Products which you receive. A contract for any other Products which may have been part of your order will be formed when you receive those other Products.

3. Your status

By placing an order through our site, you warrant that:

3.1.1. you are legally capable of entering into binding contracts;

3.1.2. you are at least 16 years old;

3.1.3. that you are not resident in a country where making a payment to our site, in line with these terms and conditions would breach any laws in that country.

4. Delivery of Products

In the case of Products, your order will be fulfilled/made ready for receipt (as applicable) within a reasonable time of the date indicated at the time of ordering, unless there are exceptional circumstances.

5. Warranty

We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. All other warranties, conditions or terms relating to fitness for purpose, merchantability, satisfactory quality or condition whether implied by stature or common law are excluded in so far as permitted by law.

6. Cancellation rights

6.1. In the case of Products, if you are contracting as a consumer, you have a statutory right to cancel your Product order for any reason and receive a full refund. You will receive a full refund of the price paid for the Products (excluding postage costs). Your statutory right to cancel a Contract relating to the purchase of a Product starts from the date when you receive the Product (when the Contract between us is formed). If the Products have been delivered to you, you may cancel at any time within 7 working days, starting from the day after you receive the Products. In the event that you received a Product that is damaged on delivery then please inform us of this in writing within 7 days. If a Product is returned to us damaged and you have not informed us that the Product was damaged when you received it then we may refuse your right to cancel or receive a refund.

In the case of Products, to cancel a Contract, you must inform us in writing. If the Products have been delivered to you, you must also return the Products to us, using 'signed-for' postage as soon as reasonably practicable so we can log receipt of your item, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession.

7. Transfer of rights and obligations

7.1. We may transfer our rights and obligations under these terms and conditions to another organisation, but that will not affect your rights or our obligations under your Contract with us.

7.2. You may only transfer your rights and obligations under your Contract with us if we agree to this in writing.

8. Price

8.1. The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

9. Refunds

9.1. If an order is cancelled in accordance with paragraph 6 above, then we will refund the amounts owed as soon as possible following cancellation and in any case within 30 days following cancellation. If we are due to provide you with a refund then this will be made to the credit or debit card used to carry out the original transaction.

10. How we use your information

10.1. Please read the privacy policy (deep link) at http://www.english.gift/storepolicy/ for details on how we will use your information. By agreeing and accepting these terms and conditions, you hereby agree and accept the terms of our Privacy Policy.

11. Selling to businesses

We do not sell to businesses, only individual consumers.

12. Our liability to a consumer

12.1. If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms and conditions or our negligence. Loss or damage is foreseeable if it was an obvious consequence of our breach or it was otherwise contemplated by you and us at the time we entered into the relevant Contract.

12.2. We only supply the Product for domestic and private use. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity if you choose to re-sell a product.

12.3. We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by sections 13 to 16 of the Sale of Goods Act 1979 and sections 3 to 6 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples)

(d) defective products under the Consumer Protection Act 1987; and

(e) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability

13. Our right to vary these terms and conditions

13.1. We have the right to revise and amend these terms and conditions from time to time.

13.2. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

14. Our contract with you as a consumer

14.1. If you are contracting as a consumer, we intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. Please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

15. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication by us to you will be electronic. We will contact you by email or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication, and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

16. Notices

16.1. Any notice to be sent by you or by us in connection with these terms and conditions should be emailed.

16.2. We will send notices to you by email to the email address that you supplied at the time of signing up to our site.

16.3. Either of us can change the address for notices by telling the other in writing the new address, but the previous address will continue to remain valid for 7 days after the change is notified.

16.4. If sent to the correct address, a notice will be treated as received within 24 hours if sent by email even if it is not actually received.

17. Third party rights

A person not party to these terms and conditions or a Contract shall not have any rights under or in connection with them.

18. Waiver

The failure of either party to exercise or enforce any right conferred on that party by these terms and conditions shall not be deemed to be a waiver of any such right or operate to bar the exercise or enforcement thereof at any time or times thereafter. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 16 above.

19. Severability

If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent.

20. Force majeure

We reserve the right to defer the date of delivery or to cancel a Contract for all circumstances beyond its reasonable control, including but not limited to any strike, lockout, disorder, fire, explosion, accident or stoppage of or affecting our business or work and which prevents or hinders the delivery of the Goods or the performance of the Services.

21. Dispute

These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute we can log receipt of your item or claim arising out of or in connection with these terms and conditions or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England.

22. Third Party Services we recommend

Many of our watch items have been serviced by expert Third Party horologists and watch specialists, that I have carefully screened and chosen. However, if you choose to enter into an agreement where you purchase their services, this arrangement will remain strictly between you and the Third Party service provider.

PRIVACY & SAFETY

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.

How do you use cookies and other tracking tools?

This website tracks personal information through the use of cookies. We use your information to understand our consumer audience. We will ask your permission to send you email marketing regarding discount offers and sales.

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, place cookies or utilise other tracking technologies through Wix´s services will have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at englishgifts@gmail.com

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at englishgifts@gmail.com

WHOLESALE INQUIRIES

We do not entertain wholesale enquiries

PAYMENT METHODS

- Credit / Debit Cards
- Wix Payments, Google Pay